Quality and friendliness vary widely here. Some clients praise Ice and Kwan for strong, skilled work at fair prices, but many recent reviews cite rude, dismissive therapists, staff glued to phones, and pressure to buy add-on treatments. A handful of sessions feel good; others feel like expensive oil rubs with uncomfortable attitudes.
Recent shift: Sentiment has deteriorated noticeably in recent months. The most recent review (1 star, 8 hours ago) reports owner rudeness and appointment cancellation. Multiple complaints in the past year centre on staff attitude, phone use, and upselling pressure, whereas older five-star reviews (2+ years ago) praised service attitude and pricing.
Last verified 2026-07-14
As listed on Google.
Clients consistently report physical and emotional relief following treatment, with many noting reduced anxiety and specific bodily changes. The business attracts repeat visitors and long-distance clients from across Malaysia who credit the ustaz-led approach for noticeable health gains.
Nearly all reviewers praise the massage and cupping treatments for easing back pain, shoulder tension, and fatigue. Staff come across as welcoming and the pricing reasonable; cupping in particular draws repeated bookings for pain relief.
Massage quality and value draw steady visitors: therapists work with good pressure and attentiveness, the space is clean, and pricing sits well against services offered. However, reception staff-particularly evening shifts-have drawn sharp complaints about rudeness, booking confusion, and inflexible policies. Strong therapeutic outcomes appear genuine, but customer experience hinges heavily on who you encounter at the desk.
Last updated 2026-07-14