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CHI, The Spa at Shangri-La's Rasa Sayang Resort and Spa - Penang

Updated 2026-07-14 · 1,721 reviewed · 209 listed · Scored from 101 Google reviews · How we rank ›

4.5(101) 74 composite score See reviews on Google ✓ Google-verified
Couple Massage RoomsTraditional & Balinese MassageTherapeutic & Sports MassageSpa & Wellness CentresReflexology & Foot MassageThai Massage
CHI, The Spa at Shangri-La's Rasa Sayang Resort and Spa - Penang
Services
Couple Massage Rooms, Traditional & Balinese Massage, Therapeutic & Sports Massage
Reviews
101

What recent reviews say

Therapists like Liang, Jennifer, and Rose deliver skilled, unhurried treatments in a tranquil villa setting that guests describe as world-class. However, recent cancellations of ClassPass bookings on the same day without notification, paired with dismissive handling by reception staff, have damaged trust despite 77% five-star ratings overall.

Praised for
  • skilled, experienced therapists
  • serene spa setting and villas
  • attentive, personalized service
  • strong pressure and technique
Watch-outs
  • last-minute cancellations without notice
  • discriminatory treatment of ClassPass bookings
  • dismissive, unapologetic staff (receptionist Ida)
  • poor value on premium services
skilled-therapistsstrong-pressurerelaxing-ambiencefriendly-staffquiet-privacyoverpricedhard-sell-upsell
Best for: Couples and families seeking premium spa treatments during hotel stays.
Think twice if: Book directly to avoid cancellation risk; ClassPass bookings reportedly deprioritized in favor of walk-in customers.

Strengths

  • Private spa villa experience with outdoor tubs
  • Therapists with 15+ years experience
  • Poolside reflexology available
  • Part of Shangri-La luxury brand

Worth knowing

  • Therapists named include Liang, Jennifer, Rose, Jenefer, Sarah, Jenice
  • Services: Rejuvenating Aromatherapy, Recover Touch Facial Massage, Hot & Cold Stone, Hot Oil Hair & Scalp Treatment
  • Private spa villas with separate changing areas and outdoor tubs
  • Staff quoted as having 15+ years experience
  • Two documented same-day cancellations of ClassPass bookings without prior notification (May 2024)

What reviews say by service

Therapeutic & Sports Massage
Deep tissue praised for skill and pressure; one ClassPass deep tissue booking cancelled without notice
Reflexology & Foot Massage
Poolside foot reflexology with Liang noted for correct pressure and friendly manner
Spa & Wellness Centres
Aromatherapy, hot and cold stone, scalp treatments called unhurried and deeply relaxing
Traditional & Balinese Massage
Therapists described as professional and skilled with exceptional technique

How it compares

  • Rated 4.5 against a 4.46 average across the 181 spa & wellness centres businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we scored this

How We Rank
Star rating 66
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
78
4
12
3
4
2
0
1
7

Contact

Address
7-11 Batu Feringgi, 1, Lorong Sungai Emas, Kampung Tanjung Huma, 11100 George Town, Pulau Pinang
Open in Google Maps

Last verified 2026-07-14

Opening hours

Monday
10:00-22:00
Tuesday
10:00-22:00
Wednesday
22:00-00:00
Thursday
00:00-22:00
Friday
10:00-22:00
Saturday
10:00-22:00
Sunday
10:00-22:00

As listed on Google.

From their website

Services listed
MassagesFacial treatmentsBody treatmentsWellness journeysEnhancements

As published by the business on its own website; not independently verified.

Find more in this area

George Town

Enquire about CHI, The Spa at Shangri-La's Rasa Sayang Resort and Spa - Penang

Your enquiry goes to the Penang Massage Spa Guide team, who will pass it to CHI, The Spa at Shangri-La's Rasa Sayang Resort and Spa - Penang. We only share your details with providers relevant to your request.

Common questions

Is there parking or is this part of the hotel?
CHI is located at Shangri-La's Rasa Sayang Resort and Spa; hotel guests have resort access.
What happened with ClassPass cancellations?
Two ClassPass bookings for 90-minute deep tissue massages were cancelled on the same day (May 2024) with no prior notice; staff reportedly prioritize walk-in customers over ClassPass bookings.
Do therapists offer specialized techniques?
Reviews mention hot and cold stone therapy, aromatherapy, scalp treatments, and reflexology; therapists are stated to have 15+ years experience.

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Last updated 2026-07-14