Most visits deliver relaxed, professional treatment in a clean, comfortable space with attentive staff. Yet recent complaints centre on broken bookings, refund delays reaching weeks or months, disorganized wait times, and therapists who seem unprepared. The gap between a five-star massage and a one-star booking fiasco suggests service reliability has become the main concern.
Recent shift: Several months of negative reviews (December 2024 to April 2026) centre on unresolved refund disputes and booking failures, contrasting sharply with majority five-star ratings in the same period praising therapists and ambience. Suggests an operational or staffing shift in booking and refund handling.
Last verified 2026-07-14
As listed on Google.
Most reviewers praise the spacious, clean environment and therapists' skill at finding the right pressure to relax. Staff are friendly and responsive. However, a few report paid sessions that ran under time, thin walls, and one account of a therapist's poor reaction to feedback-gaps worth checking on before booking.
KKS delivers consistently strong massage experiences across its menu. Reviewers praise the skill of therapists like Patsorn, the spotless quiet environment, and staff who listen to requests and adjust pressure on the fly. Oil and Thai massage packages draw particular enthusiasm. Honesty and warmth define the place-one guest's lost gold chain was kept safely and returned without reward. Staff greet visitors warmly, premises are well-maintained with good air conditioning, and packages combining massage with sauna and jacuzzi offer solid value. Regulars return weekly and book longer sessions. Regular clients book the 2-hour packages. Therapist Patsorn earns specific praise for understanding customer needs. The "best Thai massage in Penang" claim appears in reviews. Services include coconut oil massage, hot oil work, foot massage, Thai massage, and cupping. Couple-friendly rooms support paired bookings. No complaints surface in recent reviews. The convenient location near Courtyard Marriott in George Town draws both tourists and locals.
Most customers rave about the Thai massage quality and tranquil setting at prices they consider fair. The space is clean and cool with calming music; staff welcome walk-ins without fuss. However, consistency varies: some therapists apply excessive force or skip proper technique, and optional essential oil charges (RM20 per person) are not always disclosed upfront. A few visitors report disappointing sessions, though the majority leave satisfied.
Last updated 2026-07-14