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Traditional & Balinese MassageSpa & Wellness Centres
The Sanctuary Thai Therapy
Traditional & Balinese MassageReflexology & Foot MassageThai MassageSpa & Wellness Centres
- Services
- Traditional & Balinese Massage, Reflexology & Foot Massage, Thai Massage
- Reviews
- 54
What recent reviews say
Most visitors report poor hygiene, inconsistent massage work, and staff who seem disengaged. A few praise foot reflexology when it's done well and note low prices, but that praise is drowned out by complaints about dirty facilities, rough or incomplete treatments, and therapists who don't finish sessions or charge for time not given.
Praised for
- good foot reflexology when consistent
- friendly staff (occasional)
- affordable pricing
Watch-outs
- hygiene and cleanliness issues
- inconsistent massage quality and lazy technique
- staff unprofessional or disinterested
- overcharging or time fraud
- uncomfortable and noisy environment
hygiene-concernsrude-stafflong-wait-timesoverpricedgentle-technique
Think twice if: Think twice if you value cleanliness, professional conduct, or reliable service consistency.
Strengths
- foot reflexology praised when done well
- budget pricing
- 7-day availability
Worth knowing
- Located on 3rd floor of 1st Avenue mall
- Foot massage cited as RM30-60 for 30-60 minutes
- Staff accused of charging for incomplete sessions and time fraud
- Cleanliness and hygiene consistently reported as poor across multiple years
- One reviewer reported concerning massage conduct with inappropriate boundary crossing
What reviews say by service
- Reflexology & Foot Massage
- foot reflexology praised by some for technique, but complaints of incomplete sessions, time cheating, and poor preparation
How it compares
- Rated 2.6 against a 4.46 average across the 181 spa & wellness centres businesses listed here.
- Has more Google reviews than 54% of the businesses in this directory.
How we scored this
How We Rank Star rating 0
Review volume 76
Review recency 100
Review sentiment 31
Profile completeness 75
Verification 0
Rating breakdown
5
14
4
6
3
2
2
9
1
23
Contact
- Phone
- +604-2620388
- Address
- 182, Jalan Magazine, 10300 George Town, Pulau Pinang
Last verified 2026-07-14
Opening hours
- Monday
- 10:00-22:00
- Tuesday
- 10:00-22:00
- Wednesday
- 10:00-22:00
- Thursday
- 10:00-22:00
- Friday
- 10:00-22:00
- Saturday
- 10:00-22:00
- Sunday
- 10:00-22:00
As listed on Google.
Find more in this area
Common questions
- What are the opening hours?
- The business lists hours 7 days a week. Check their Google profile for exact times.
- What does a typical foot massage cost?
- Reviewers mention RM30-60 depending on session length (30 mins to 1 hour).
Similar massage spa nearby
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ZU XIN YUAN reflexology
4.2(19)✓ Google-verified
Regulars praise the foot reflexology technique and friendly service when the right therapist is assigned. The business struggles with staff consistency: some therapists are skilled and attentive, others lack training or professionalism, and one outsourced male therapist had serious hygiene issues. Ambiance and pacing vary widely across visits, making this a hit-or-miss choice. ZU XIN YUAN's strength is reflexology expertise and reasonable pricing when you get an experienced therapist. Weaknesses include unpredictable quality, a casual atmosphere with staff using phones during service hours, and occasional lapses in hygiene standards. Ask for a specific therapist if you have a favorite.
Traditional & Balinese MassageReflexology & Foot MassageSpa & Wellness Centres
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THAIZEN Wellness & Spa (Massage & Reflexology Penang)
4.7(497)✓ Google-verified
Reviewers consistently report skilled Thai masseurs who apply the right pressure and authentic techniques, leaving them deeply relaxed. Named therapists (Kai, Ms Yah, staff 2, 9, 18) earn repeated praise for professionalism and attention to pressure points. The space is clean and welcoming with friendly Thai staff. Foot massage and Thai balm treatments draw repeat bookings. Evening slots fill up, so advance booking helps. Rare one-star reviews cite untrained technique, but this sits against 90% five-star ratings overall.
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