Therapist Kirana, Farah, Akasia, Dewi, and Aimi consistently earn five-star praise for Heritage Massage, Facial Totok, and the Serenity package. Guests highlight firm pressure, gentle touch, and attentive care during treatments that leave them refreshed and rejuvenated.
The spa operates inside The Light Hotel with a calm, serene setting suited to hotel guests. Staff check comfort throughout sessions and advise on package upgrades. Reviewers note friendly demeanor and professional technique as standard across the team.
Last verified 2026-07-14
As listed on Google.
Credentials claimed:Sijil Kemahilan Malaysia (SKM)
As published by the business on its own website; not independently verified.
Visitors consistently praise the therapists' skill and the calming environment, with many noting that tension and pain eased after treatment. Service remains strong most visits, though a few found the experience uneven or had trouble securing a slot despite advance confirmation.
Urban Bliss attracts regulars for its clean space and skilled practitioners like Nida, with particular praise for foot massage and Thai options. Service quality varies sharply: some masseurs are considerate and attentive, while others lack proper technique, pressure control, or professionalism. Complaints centre on aggressive upselling, rushed endings when clients refuse extras, and occasional staff dismissiveness.
Most visitors praise the massage skill and warm staff interaction, with several noting fair prices. However, two low ratings flag misleading promotional pricing and allegations of offering inappropriate "other services," raising questions about the business's legitimacy as a genuine massage venue.
Last updated 2026-07-14