
CHI, The Spa at Shangri-La's Rasa Sayang Resort and Spa - Penang
Therapists like Liang, Jennifer, and Rose deliver skilled, unhurried treatments in a tranquil villa setting that guests describe as world-class. However, recent cancellations of ClassPass bookings on the same day without notification, paired with dismissive handling by reception staff, have damaged trust despite 77% five-star ratings overall.

